Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery.
The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.
Once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.
You'll receive an email with tracking information as soon as your order ships. You can also check on the status of your order at any time from your Account. If you need further assistance, please do not hesitate to Contact Us.
Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).
Please contact customer services to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.
In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact customer services to request assistance.
Subscription items will ship automatically unless you cancel. By placing a subscription order you're authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.
You can manage, modify, or cancel your subscription at any time by logging into your account. If you require additional assistance, please contact Customer Service. For more information see our Subscriptions FAQ below.
Yes. Any order that totals $170 or more, before taxes and after discounts, qualifies for free standard flat rate shipping (2-9 business days).
Orders can take between 1-3 business days (excluding weekends and holidays) to process and ship. Orders may include multiple packages and can arrive at different times within the delivery window. We are unable to relay delivery instructions to the carrier.
Flat Rate: Carrier is at our discretion, 2-9 business days (excluding weekends and holidays) for delivery. Free: Any orders that qualify for free shipment will be delivered via Flat Rate shipment.
No. We do not ship to freight forwarding companies; no exceptions. If in any case you happen to ship to a freight forwarding company, EAC is not responsible for any loss, damage or theft.
